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SERVICE FINDER
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What Clients Say

“Please accept my thanks for all the hard work during this time and please extend this to the rest of your team.”

Siemens Enterprise Communications Limited

“Thank you for all your efforts to date.  You and your engineers are doing a fantastic job.”

FUJITSU
 
IMAC and FLM





IMAC and FLM

IMAC and FLM
IMAC and FLM

Depending on your service level agreement with us, we can provide a variety of support services to maximise your benefit. These include:

First-line Maintenance (FLM)

A rapid response call-out service for preliminary analysis of a problem – if the problem can be fixed there and then, it will be; if it can’t, the FLM report will enable both you and us to determine the next step.

Install, Moves, Adds, Changes (IMAC)

If you need new units put in or software uploading, if you need equipment moved from one site to another, or if you have purchased upgrades and need them installed – AVC can help. Our engineers can carry out the work, taking the weight off your mind.

Service Desk

The Service Desk functions 24 hours a day, 365 days a year and can escalate issues quickly where advanced technical expertise is required. With up to five levels for escalation, depending on priority level and client’s SLA, you can be sure that AVC will resolve any issues promptly to ensure minimal interruption to your business output.
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