|
|
|
| 
 |
Depending on your service level agreement with us, we can provide a variety of support services to maximise your benefit. These include:
First-line Maintenance (FLM)
A rapid response call-out service for preliminary analysis of a problem – if the problem can be fixed there and then, it will be; if it can’t, the FLM report will enable both you and us to determine the next step.
Install, Moves, Adds, Changes (IMAC)
If you need new units put in or software uploading, if you need equipment moved from one site to another, or if you have purchased upgrades and need them installed – AVC can help. Our engineers can carry out the work, taking the weight off your mind.
Service Desk
The Service Desk functions 24 hours a day, 365 days a year and can escalate issues quickly where advanced technical expertise is required. With up to five levels for escalation, depending on priority level and client’s SLA, you can be sure that AVC will resolve any issues promptly to ensure minimal interruption to your business output. |
| |
|
|
|